There are two ways to find a vehicle:

1.     Open the mobile app and check the map to see where all the available vehicles are located. Reserve the most convenient one directly. You’ll have 15 minutes to reach the vehicle and start your ride.

2.     Go to the nearest KINTO Station and scan the QR code on one of the available vehicles parked there to start your ride directly.

The vehicle can be unlocked by clicking on Start Trip on the mobile app. It is important to do this action only when in proximity of the vehicle, especially if reserved 15 minutes prior to its use.
If you need to take a break during your trip, it is possible to pause your ride without ending the reservation simply by clicking Pause Trip on the app. Be sure to park your vehicle correctly without creating an obstacle for pedestrians or transport.
There is no specific time limit for pausing your trip, as long as your device utilization doesn’t exceed one hour.
You can only ride in the designated walking areas inside the Paralympic Village. Avoid riding off-road, on the grass, gravel, and rough terrains. Follow the signage in the Village.
You can ride for 1 hour maximum at a time. This time should give you enough flexibility to get around the Village and guarantee fair use of the service by all athletes.
If you are using the vehicle for more than one hour (including “pause trip”), and you are not at the KINTO station yet, customer service might contact you and ask you to reach the nearest station as soon as possible. There, you will be able to end your trip or, if needed, extend your booking.
If the one-hour time limit has expired and you still need the vehicle, you can extend the booking for additional time. However, please be aware that if you repeatedly book the vehicle to use it for longer periods, you may be contacted by customer service.
It is important to always return the vehicle to one of the dedicated KINTO stations at the end of each trip. This helps us keep the Paralympic Village a safe and organised place and allows our team to take care of the vehicles.
To end the trip, return to one of the six KINTO stations and park the vehicle. Open the mobile app and click End Booking. The app will require 4 photographs of the device to verify its conditions. Finally, close the app, and you’re good to go!
The service will be available 24 hours per day. This might change based on external factors (e.g. weather conditions).

To access the service, you must have an active data connection. You need to be connected to Wi-Fi or have personal device data to view the available vehicles on the map in real-time, and to book them either on the spot or 15 minutes in advance via the mobile app.

If you lose connection during your trip, it won't cause any issues. However, it's important to activate your device's Bluetooth so that you can pause or end the trip even without data.

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